Online Sale Of Goods Terms
1. How These Terms and Conditions Apply
These General Terms and Conditions of Sale (“Terms”) govern sale of Products made available and all orders placed on www.size.co.uk the “Website”). By placing your order or using our website, you are agreeing to these Terms, and any applicable special terms such as promotions or limited-time offers.
We recommend that you print and retain a copy of the Terms in effect at the time of your purchase for future reference.
2. WHO WE ARE AND HOW TO CONTACT US
The Website is operated by JD Sports
Fashion Plc (trading as size?) whose company number is 01888425 and
registered address is Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR
and our VAT registration number is 787440102 (hereinafter also “we,”
“us,” or “our” in these Terms). To contact us, please use the form available here.
3. OTHER TERMS THAT MAY APPLY TO YOU
In addition to these Terms, the following additional policies may apply to your use of our Website, such as:
· Our Website Terms of Use , which set out the rules for accessing and using the Website;
· Our Privacy Policy , which explains how we collect, use, and store your personal data;
· Our Cookie Policy, which provides information on our use of cookies.
4. ORDER ACCEPTANCE AND CONTRACT FORMATION
4.1. Our Website shows the products we sell and gives you the key details about them (the “Products”). When we advertise
Products on our Website, we’re inviting you to buy them, but we’re not required
to accept your order.
4.2. When you place an order with us, we will send you an acknowledgement email to advice you that your order has been received by us. A binding commitment between us (a “Contract”) will only be formed once the Products have been dispatched to you. We will then send you a confirmation email when your order is despatched.
4.3. We are under no obligation to accept orders. We may refuse or cancel your order at any time before despatch the Products if we decide it is reasonable to do so. This may include circumstances where:
· We can’t get the payment approved or the payment process is incomplete;
· We find a mistake in the Product description or pricing on the Website;
· You don’t meet any eligibility criteria, which we may set from time to time;
· We reasonably suspect that your order is related to fraudulent activity;
· You didn’t submit all the details we need to allow us to fulfil the order; or
· Goods are unavailable or out of stock.
In such cases, we will notify you of the cancellation as soon as possible and refund any amount you have already paid.
5. PRODUCTS CAN VARY SLIGHLTY FROM THEIR PICTURES
Although we have made every effort to ensure that the Product images are accurate, we cannot guarantee that a device's display perfectly reflects the colour of the Product. The true colour of Product may not exactly match to what is shown on your device screen or in our
marketing or its packaging.
6. ORDERING PROCESS
For more information on how to place an order, make a payment, and arrange for delivery, please check out the relevant section of our
Website.
7. PRICING, DELIVERY COSTS, AND PROMOTIONS
7.1. Payment for the Products is due at the time of placing the order. Prices for Products and delivery charges are as
published on the Website and as shown to you during the checkout process.
7.2. Subject to separate delivery charges, all prices shown for Products include appropriate value added tax or similar tax
(“Sales Tax”) applied on the sale or dispatch to your delivery address. No
Sales Tax reclaim, refund, or adjustment of the purchase is required, or possible, for purchases made on our Website irrespective of the country you are shopping from or have the order delivered to.
7.3. There may be additional charges such as taxes or custom charges if you place an order for international delivery. Such
charges are not controlled by us and we recommend contacting your local customs authority to understand the costs prior to placing an order. All information about our delivery charges can be found here.
7.4. We can change the prices displayed on our website at any time.
7.5. We take all reasonable care to ensure that the price of the Product is correct, but if find a mistake in the Product
description or pricing on the Website, we may refuse or cancel your order at any time before despatch. We will notify you of the cancellation as soon as
possible and refund any amount you have already paid.
7.6. All offers and promotions that we offer from time to time are subject to availability and additional terms and conditions. We may change or withdraw them at any time and without notice. Nothing shall oblige us to maintain offers or promotions for any period.
8. PAYMENT METHODS
8.1. We accept most major payment methods, including but not limited to: VISA, Mastercard, Apple Pay, Google Pay, PayPal, American Express, Maestro, and ShopPay.
8.2. By placing an order, you confirm that you are the authorised cardholder or account holder of the selected payment method. All payments are subject to verification, fraud checks, and issuer authorisation. If your payment is declined, we cannot accept your order and will not be liable for any delay or non-delivery.
8.3. If express checkout options, offered by third party providers, such as via PayPal Express, ShopPay from Shopify or
Google Pay, are available then these options will be presented to you. You will
need to follow the applicable log in prompts to log into your chosen express
checkout provider’s account. These express checkout options are offered and
operated by the relevant third-party providers, and you will be required to use
your existing log in detail or register for a new account with them. We do not
have control over these express checkout options offered by third party providers, and your use are governed by a separate terms and conditions of the
relevant third-party provider.
8.4. Your payment provider may charge fees for using your chosen method payment on our Website. Please consult their terms and conditions beforehand.
8.5. Buy Now, Pay Later: We offer deferred payment options through third-party providers. These are subject to a separate agreement between you and the provider. Their terms govern your use of their services, and we accept no liability in this regard. Please check the terms and conditions with the provider carefully in advance of submitting your payment details.
8.6. We currently accept “Buy Now, Pay Later” options with these third-party providers:
· Klarna: Terms and Conditions | Klarna UK
· PayPal “Pay in 3”: PayPal Pay in 3 |
PayPal Credit | PayPal UK[UT6]
· Clearpay:https://www.clearpay.co.uk/en-GB/terms-of-service
9. DELIVERY
9.1. Delivery dates specified on our Website and in any correspondence are estimates only. We will always Delivery dates specified on our Website and in any correspondence are estimates only. We will always try our best to meet all delivery times we communicate to you, but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
9.2. Products will be delivered to the address that you provide to us
during the order process. So that our Products can reach you, please make sure you provide a valid address for delivery. The delivery method that we use may vary depending on the nature and number of Products being ordered.
9.3. If you have specific delivery instructions, we will do our best to pass this to our delivery partners (i.e. parcel carrier and delivery companies) so they can help deliver your parcel efficiently as possible, but we cannot be held liable for
any parcels that are lost or stolen as a result of any specific delivery
instructions left for the carrier.
9.4. Sometimes we may have to make alternative arrangements for delivery,
which will depend upon the carrier we use to deliver the Products. This could
include leaving the Products with a neighbour or in a safe place at your
property if we need to.
9.5. We understand it can be disappointing if your Products aren’t delivered on the date expected. We might not be aware of this, so we ask you to notify us of a non-delivery within 30 days of the failed delivery so that we can take steps to rectify this.
Ordered Multiple Items?
9.6. If you order more than one item, we can’t promise you that all the Products will be delivered to you in a single delivery, your order might arrive in multiple parcels. There’s a number of reasons why this may happen. For
example, it could be that your Products are coming from different locations.
So when will you own the Goods?
9.7. You will own the Products once you have paid for the Products and they
have been delivered to you. Once you have received the Products, they’re your
responsibility to take care of.
9.8. If the Products or quantity that you receive are not as you ordered due to our error, then please let us know as soon as possible using the contact details set out below. We’ll try our best to make good any error. We will also refund to you any delivery costs that you incur in sending the incorrect Products back to us.
9.9. You must contact us in advance to arrange for your incorrect Products
to be returned to us. Any Products that you receive in error and intend to
return should not be used by you.
International Delivery
9.10. We do our best to offer international delivery, but we can’t promise that all Products we sell are eligible for it due to the carrier’s restrictions. Don’t worry, we will make you aware of this either by detailing this in the product description of the Products or at the checkout or, in
limited circumstances, we may have to cancel your order and issue you with a
full refund.
10. RIGHT OF WITHDRAWAL
10.1 You have a legal right to change your mind about your purchase and withdraw from the Contract without giving any reason within 14 (fourteen) days from receiving the Products by letting us know that you wish to withdraw from the Contract. You may use the withdrawal terms. You can contact our customer service team here. Also see “How to Return Product” section below.
10.2 Once you have informed us that you wish to withdraw from the Contract, you must return the Products within fourteen (14) days of notifying us. Please retain proof if return, dated and stamped by the relevant courier or postal service provider.
10.3 You will be refunded in full, including standard delivery costs (if the entire order is returned). Extra delivery options will not be reimbursed. Please keep the
Products in good condition and return it to us with their original labels, tags, accessories and, where reasonably possible, with the original packaging. If returned Products are damaged or used beyond what is necessary for inspection, we may deduct an appropriate amount from the refund.
10.4 In addition to your statutory rights, we offer a 28-day goodwill return policy for unused, unworn, and undamaged Products. This does not affect your legal rights.
10.5 Customers in the UK can return Products for free of charge via our
online returns portal or you can choose to make a return at your own cost. Also see “How to Return Product” section below. Unless stated otherwise, return shipping
costs are your responsibility.
10.6 Non-UK customers must arrange return shipping at their own expense, including any customs duties. If you do this, you should keep a receipt or other evidence from the delivery service
that proves you have sent it and when you sent it. If you don't do this and we
don't receive the Products at all or within a reasonable time, we may not be
able to refund you the purchase price.
Returns, Exception
10.7 While most orders can be cancelled and Products can be returned to us, there are some exceptions to these statutory rights and certain items can’t be returned for refunds (unless faulty or defective), these include:
· Bespoke, customised or personalised items that have been changed to your requirements (for example, football shirts featuring your name).
· Any items sealed for health or hygiene reasons, such as underwear, swimwear, pierced jewellery or beauty products, if the hygiene seal is not intact or any labels have been broken.
· Perishable items (including vitamins and supplements), if the protective seal has been tampered with or is broken
11. HOW TO RETURN PRODUCTS
11.1 If you wish you may return Products for free by using our designated returns courier through the online portal , or you can choose to make a return at
your own cost, within 28 days of delivery. You should keep a receipt or other
evidence from the courier service provider that proves you have sent it and
when you sent it. If you don't do this and we don't receive the Products at all
or within a reasonable time, we will not be able to issue a refund.
11.2 Include a returns label, order slip or reference number inside the package to avoid processing delays.
Returns should be sent to:
Our returns address is:
size? Internet
Returns Door 2 Kingsway Business Park, Michael Faraday Avenue, Milnrow,
Rochdale, UK, OL16 4FW
11.3 You will be responsible for any costs
associated with returning the Products to us, except in cases where we made a
delivery error or you received a defective or faulty Products. Please note that, unless you have used one of our approved returns method that we have
arranged for you, we cannot be responsible for Products that are lost or
damaged.
12. CANCELLATION BEFORE DELIVERY
Once an order is placed, it cannot be stopped. However, you may still withdraw by returning the goods under our returns policy. Refunds are issued only upon receipt and proper processing of the returned Products.
13. REFUNDS
13.1 Refund times will vary depending upon the original payment method you used to buy the Products, but we’ll aim to process your refund as soon as possible. Where we’ve accepted that a refund is due, we’ll generally do so within 14 days of receipt at our warehouse.
13.2 If you cancel your whole order, we will refund the full price of the Products subject to withdrawal together with any
standard delivery charge paid. If you chose to pay extra for express delivery,
we will only refund the cost of standard delivery. If you want to return only
some Products but keep the rest of your order, you won’t be entitled to a refund
of the delivery charge.
13.3 Refunds will be issued using the original payment method.
13.4 You can examine Products that have been sealed for safety or hygiene purposes, as you would in a shop, but you should not use them, remove any hygiene or safety tags or protective seals.
13.5 If any Products returned to us are worn, used, damaged or in an unsaleable condition we may not be able to give you a full refund. Alternatively, we may choose to reduce your refund to reflect any reduction in the value of the returned Products.
14. PRODUCT EXCHANGES
Please note that exchanges can only be processed in store (subject to availability) and not through our online returns process.
15. DEFECTIVE OR NON-CONFORMING PRODUCTS
15.1 If you believe a Product is defective or not as described, you should notify us as soon as possible.
15.2 You are entitled to repair or replacement free of charge. If for any reason we cannot offer a repair or replacement, then you may request a price reduction or return the item and obtain a refund. If you have had the Products for more than six months, any refund you receive may be reduced to reflect the use and benefit you have already received. You may return such defective or faulty Products at any size? store located in the same country where purchase was made for immediate inspection and return (subject to availability), alternatively, please contact our Customer Service team for support.
15.3 If a defect is reported within six months of delivery, it is presumed to have
existed at the time of delivery unless proven otherwise.
15.4 Defects do not include:
· Normal wear and tear;
· Damage caused intentionally or by accident;
· Improper use or negligence;
· Unauthorised modifications or repairs.
15.5. If no defect is found, your rights will be limited to those under the “Right of
Withdrawal.”
16. LIMITATION OF LIABILITY
16.1. This clause 16 and clause 17 does not affect your statutory rights under applicable consumer law.
16.2. We are not liable for losses caused by:
• Improper or abnormal or misuse of Products
• loss and/or damages as a result of wear or tear
• loss and/or damages to the Products after it was delivered to you,
• Unforeseeable events at the time of the contract; or
• Damages you could reasonably have avoided.
16.3. Products are for personal, non-commercial use. We are not liable for business losses, lost profits, or lost commercial opportunities.
17. DELAYS BEYOND OUR CONTROL
We are not liable for delays caused by events outside our control (e.g., extreme weather, war, strikes, supply issues, etc.). We will inform you and take reasonable steps to minimise the delay.
As long as we do this, we won't compensate you for the delay, but if the delay is likely to exceed 30 days, you
may cancel the contract and receive a refund. We are not liable for damages due to delays caused by force majeure.
18. INTELLECTUAL PROPERTY
Purchasing Products does not grant you any rights to intellectual property associated with them (e.g., trademarks, designs, logos). All rights remain with us or our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to you.
19. DISPUTE RESOLUTION
Complaints: You may submit a complaint via our online form at or in writing to:
size?– Customer Service
Telephone: 0161 393 7063.
We are available:
Monday to Friday: 08:00-19:00
Saturday 09:00-18:00.
Address:
size?
Hollinsbrook Way
Pilsworth, Bury
Gtr. Manchester
BL9 8RR
20. Governing Law and Jurisdiction:
20.1 These Terms are governed by the laws of England and Wales. If you are a
consumer, this choice of law does not affect any mandatory consumer protection rights that you are entitled to under the laws of your country of habitual
residence.
20.2 Subject to applicable mandatory consumer protection laws, the courts of England and Wales shall have jurisdiction over any disputes arising out of or in connection with these Terms.
21. OTHER IMPORTANT TERMS
21.1. This Contract is between you and us. You may not transfer your rights without our written consent. We may assign or delegate obligations (e.g., logistics) without reducing your consumer rights.
21.2. If any provision is held invalid, the
remainder shall remain in force.
21.3. This contract binds only the parties; third parties may not enforce or alter it.
21.4. A delay or omission in enforcing any right does not waive that right.
21.5. We may amend these Terms at any time. The applicable version is that in force at the time of your order.
21.6. Nothing in these Terms and Conditions intends to take away or reduce any statutory consumer rights that cannot be contractually limited or waived by law
22. COMPLIANCE WITH THE OMNIBUS DIRECTIVE & DIGITAL TRANSPARENCY
22.1. Personalized Pricing: Where prices are personalised based on automated processing or profiling (e.g., preferences,
history, geolocation), this will be clearly indicated. Processing is done in compliance with the Data Protection Act 2018.
22.2. Product Reviews: Only verified buyers may leave reviews. Fake, misleading, or undisclosed sponsored reviews are not permitted. Please see our Website Terms of Use for more detail.
22.3. Search Rankings: Where search filters or rankings are used, the main ranking criteria (e.g., price, popularity) will be disclosed. If rankings are influenced by commercial agreements or sponsorships, this will be transparently indicated.
Refunds should be issued within 14 days of notice that the product has been placed into our returns network. 14 days from receipt would be technically incorrect, but not ridiculous, 30 days is too long
